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software:iviewer:crash-logs
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software:iviewer:crash-logs [2012/10/03 13:38] jarrod created |
software:iviewer:crash-logs [2016/07/10 07:34] (current) jarrod |
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| ====== Crash Logs ====== | ====== Crash Logs ====== | ||
| - | ===== Locating iPhone & iPad app crash logs ===== | + | ===== Android ===== |
| + | iViewer for Android features a built in crash reporting system. If you come across an instance where your GUI causes iViewer to crash on an Android device, please be aware of any on screen notifications relating to the crash and ensure the crash log is submitted along with any relevant information you can provide. | ||
| + | |||
| + | Within the iViewer settings on Android, there is a section to enter your email address if you wish to have it reported with your crash logs so we can contact you to request any additional information if required. This email setting is under 'Remote Debugging > Error Reporting' within the iViewer for Android context menu. | ||
| + | |||
| + | ===== iOS (iPhone, iPad, iPod touch) ===== | ||
| If iViewer for iOS is freezing or crashing at any time, we would appreciate if you could send us an email with the crash logs to help us diagnose any issues.\\ | If iViewer for iOS is freezing or crashing at any time, we would appreciate if you could send us an email with the crash logs to help us diagnose any issues.\\ | ||
| Crash logs contain information about what the app was doing just prior to the crash. | Crash logs contain information about what the app was doing just prior to the crash. | ||
| - | To find a log file, please sync your iPhone, iPod or iPad first, then locate the correct log file for the app using the path for your OS below. The log file’s name should start with the app’s name. | + | To find a log file, please sync your iOS device with your PC first, then locate the correct log file for the app using the path for your OS below. The log file's name should start with the app's name. |
| ==== OS X ==== | ==== OS X ==== | ||
| Line 18: | Line 23: | ||
| </sxh> | </sxh> | ||
| - | ==== Windows Vista ==== | + | ==== Windows Vista, 7, 8, 10 ==== |
| <sxh light: true> | <sxh light: true> | ||
| - | C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<your iPhone’s name>\ | + | C:\Users\YOURUSERNAME\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<your iPhone’s name>\ |
| </sxh> | </sxh> | ||
| - | Once you’ve located the correct file, please email it back to us via the [[http://www.commandfusion.com/support.html|support page]] of our website. | + | Once you have located the correct file, please email it back to us via the [[http://www.commandfusion.com/support|support page]] of our website. |
| + | |||
| + | ====== guiDesigner Crash Logs ====== | ||
| + | More info on guiDesigner crash logs can be found [[software:gui-designer:crash-logs|here]] | ||
software/iviewer/crash-logs.1349271480.txt.gz · Last modified: 2012/10/03 13:38 by jarrod
