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["Timestamp","What is your name?","Sample Question 2","If you use CommandFusion products for business purposes - What company do you work for?","What Country are you located in?","What is your role at your company?","Have you ever dealt with CommandFusion Support?","If you have dealt with CF Support, how helpful were they?","Do you have any other comments about CommandFusion support?","In your view - what is the most useful method for CommandFusion to provide support?","How helpful do you find existing CommandFusion technical resources?","Provide further comments on your above answer if require.","What documentation do you require that CommandFusion dont currently supply, or you dont consider to be up to standard?","Do you have any examples of great technical resources by other companies that you think CommandFusion should emulate?","Which forms of social media do you use regularly?","If social media you use regularly is not listed above - please enter below","How do you get current CommandFusion news?","If you get CommandFusion news another way - list it below","What websites/forums do you regularly visit for general automation and control news?","Do you subscribe to any print automation/control media?","Do you have any advice on how Commandfusion can better reach potential customers?","Any other general comments or suggestions?","What is the best email address to contact you on?"]
[]
["2012-08-01T16:37:17","Jónatan Herranz",null,"Lafarga & Herranz / controlbyte .:.","Spain","Owner / Programmer","No",null,null,"Google Group","Not at all helpful - The information was not at all useful","The documentation is a bit disorganized or outdated",null,null,"Facebook, Twitter, Linked In",null,"Email Newsletter, Twitter, CommandFusion Website",null,"www.domoprac.com\nCrestron Yahoo Groups"]
["2012-08-01T23:44:57","Scott Samal",null,"GreenPoint TDI","US","CEO","Yes","Very Helpful - My questions were answered to my satisfaction","While I appreciate the different methods and timilness in being able to get ahold of command fusion, searching for information and files can get a little tasking with the different formats being spread out as they are. As a programming firm, resources and ideas are most helpful to me and my first line of defense in fixing any issues I have","Google group","Very helpful - Easy to understand and provides relevant information","Very spread out and needs a bit of work on documenting and  versions. It would be nice to have a place to access resources from a single source and friendly interface","release notes",null,"Facebook, Twitter, Google+, Linked In, Pinterest",null,"Email Newsletter, Google+",null,null,null,"It seem to me that if a potential dealer isn't on social media, they are out of touch in this industry. The only other way they would get information is through their existing vendor network, visits or emails from potential vendors and trade shows. I think its probably split between dealers staying in the know and not and it seems to revolve around social media and community"]
["2012-08-02T06:28:33","Matthew Cusack",null,"SoundSight Technologies","USA","Programmer / R+D","Yes","Very Helpful - My questions were answered to my satisfaction","Always very responsive.","Google Group","Somewhat helpful - Some of the information I needed was provided","Wiki is outdated in spots. Tutorials could use an update.",null,"Lutron is pretty complete(need to be a dealer to login). Crestron as well, although often hard to sift through since there is a TON of data.\n\n What is most useful is the \"best practices\" papers or what I call \"let's save you from making the same mistake\" tech notes. Internal tech support should periodically PUSH out a report of \"what we are seeing as issues\". A lot of companies shy away from admitting problems. I don;t think you guys are one of those. Let's get it out there. Maybe as a stickie on the hardware GG.","Facebook",null,"Email Newsletter, Facebook","Google Group","mostly use the Crestron Yahoo Group and the CFGG. And discussions with peers.","no.","Trade shows in the US","What we really need most is usable modules and plugins for commonly used products in our space(Residential AV). While looking at the residential applications diagrams in the newsletter, a few things struck me:\n\n1. We'll never be connecting lights to a relay(dimming??). It's going to be a professionally installed Lutron or Crestron lighting system. So what we really need is a simple, \"drop-it-in\" module/plugin for those types of systems. Same thing goes for Shading systems(primarily Lutron, but Somfy as well)\n\n2. The need to run proprietary cabling(CF Link) was a real surprise to me when I first saw the hardware. I understand the reasoning behind it, but it seems your products would be much more useful and easy to deploy if it could all be done over the LAN. Or at least a segmented VLAN (much like we do with Crestron today). I rarely have an Cresnet devices in my system anymore. It's all ethernet. And reliability is fine (especially for non-mission-critical) applications.\n\n3. Is there a solution for whole house music? I know there is an iTunes plugin \"in-development\". We need a \"Sonos killer\". That's a tall task and I'm not sure it's possible. But it would advance iViewer tremendously as you could now bring GOOD music control back into the fold in one interface. Forget Squeezebox or any of that other junk. It has to be iTunes/Airplay native and handle scalable multiple rooms.\n\n4. What is your plan for channels? Dealers? End users? Both? How will pricing work? Will the line be \"protected\". My guess is no.\n\n5. More modules/plugins. I can't stress it enough. Busy dealers like myself need to have the ability to put together a complex system out of modular software parts without having to write javascript from scratch. I have nothing against JS. In fact, I'm teaching myself it right now. But the reality is I will not be writing anything usable any time soon, and I don't have hours on end to program(I'm not 19 anymore!). Most other programmers/dealers I know are in the same boat. With shrinking margins, gone are the days of sitting down and fine tuning your newest graphics for a week and then spending another 2 weeks writing complex code. Drop a sonos in. Configure it in 10 minutes. Done. So my point is: give us the tools to compete against the Cretsrons, AMX's, Control4's, and Sonos. We need modules.\n\n6. I've asked for it before, but we really need a way to lock down the iViewer settings on the ipad...our clients get in there and mess it up. I'd also like a way to have iViewer check my webserver for a new archived file and prompt the user to download it or not. Jarrod mentioned maybe the current code gets up and running and then does a check. If archive is newer it then prompts. I'd also like a way to push updates on my own to client devices, either through port forwarding, or a rotating call out from iViewer every 5 minutes to see if something is trying to push... can wait for a 5 minute loop if required(this is how ReQuest does their remote telnet/SSH connection)\n\n7. Solid integration with Crestron. We still use a lot of their hardware(not just control systems...often for HVAC, Lighting). It's been in flux too long.\n\n8. I'll use your IR passthru to feed command from the RTI handheld TV remotes thru the IR blaster...I like that you added that feature, The iPad alone is not a sufficient TV remote. You need a handheld.\n\nI hope some of this helps...\n\nMatt"]
["2012-08-02T10:28:13","Thomas Vecchione",null,"Independant Consultant","United States of America","System Design Consultant","Yes","Very Helpful - My questions were answered to my satisfaction","The issue was much more getting a hold of support.  I have a background in development of open source software on Linux and was used to IRC.  So I could ask questions there.  And I received very helpful responses and was very happy personally.  However...\n\nThe programmer for the contracted company for the actual install did not.  In fact for all intents and purposes he could not contact support for Command Fusion at all as he couldn't find an email support and there was no phone support, and finally because we are in the US there was never anyone on Skype when he was working.  All his support came from Lectrosonics as they were the manufacturers of the mixer he made and they had gone through and made lots of training materials for it, but some of it had gotten slightly out of date.  As a result while the software was relatively easy to work with once he learned some of the quirks, the perceived lack of support for him was so painful as to be more than slightly offputting for future projects for them.","Phone","What technical resources?","I do not have a programmer account with Command Fusion, and the programmer had severe problems getting usable documentation beyond what was provided by Lectrosonics.","How to handle escape codes in the strings I remember was one issue that threw him off, also basics of the regex syntax that you use in your software, as well as token replacement[s] for transmitted strings.  Basic settings for both the software and iPad.","Really the tutorials provided by Lectrosonics on your own software is decent if slightly out of date.  Nice video tutorials that do step by step walkthroughs with hands on examples and provided project files.\n\nhttp://www.lectrosonics.com/aspensupport/ASPEN-iPad-Developers-Kit/ipad-developers-toolkit.html","Google+",null,"Google+, CommandFusion Website",null,null,null,"Participate in general forums, mailing lists, etc to provide support.","I liked what I saw with my first experience with this, and am curious about your hardware solutions and how competitive they are to Crestron, Extron, AMX, etc.  However being in the US there is a decided lack of presence that is over here which makes me hesitant to design it into my specs and makes the contractors hesitant to want to work with it."]
["2012-08-02T12:46:37","Michael Carter",null,"Grid Sound and Screen","USA","Founder","Yes","Very Helpful - My questions were answered to my satisfaction","It's the best in the industry and sets CommandFusion apart.","Google Group","Very helpful - Easy to understand and provides relevant information","There's always room for improvement in customer facing APIs, but the existing ones are great!","Certain parts of the main JS API are not as clear as they could be. I find the documentation on lists to be a weak point. It would be nice of the documentation for the main API and CFLink APIs matched / were the same site.",null,"Twitter",null,"Email Newsletter, Twitter, CommandFusion Website","Google Group, email with CF team.","CE Pro, Engadget, the verge, ","CE Pro",null,null,"Gridsoundandscreen@gmaill.com"]
["2012-08-02T18:00:25","Giovanni Nucatola",null,"G2M Sistemi","Italy","Owner - Programmer","Yes","Very Helpful - My questions were answered to my satisfaction",null,"Forum","Somewhat helpful - Some of the information I needed was provided","guiDesigner, unlike JS API, lack proper documentation (eg. using tokens, substitutions in commands, etc.)","I would like a help guide for guiDesigner for quick reference while using the software","Crestron TrueBlue support online help - listing the common questions and answers, including workarounds for common issues","Facebook, Linked In",null,"Facebook, CommandFusion Website","Google Groups","http://www.remotecentral.com\nhttp://www.cepro.com","H&C - Home&Comfort (Italian magazine)","This is what I'd like: setting up a demo room with a couple IP cameras showing the main stuff (TV, lighting, etc.) within iViewer, and an interface to remotely operate the room equipment. A great show for a demo!","Keep up the good work - and get Android Viewer out soon! :)","gnucatola@g2msistemi.it"]