CommandFusion Wiki

Documentation Resources

User Tools

Site Tools


software:iviewer:licensing:license-not-working

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

software:iviewer:licensing:license-not-working [2013/11/06 04:16]
aaron
software:iviewer:licensing:license-not-working [2021/05/09 11:13] (current)
jarrod
Line 3: Line 3:
  
   - Check that the Device ID used to register the device matches the one shown in our guiDesigner upload service window when you attempt to load your GUI - [[software:​iviewer:​licensing:​retrieving-your-device-id|Retrieving your Device ID]].   - Check that the Device ID used to register the device matches the one shown in our guiDesigner upload service window when you attempt to load your GUI - [[software:​iviewer:​licensing:​retrieving-your-device-id|Retrieving your Device ID]].
-  - Check that you have added the registration code into your GUI and that you have saved the guiDesigner project before attempting to upload it to your device.+  - Check that you have [[software:​gui-designer:​managing-licensed-devices|added the registration code into your GUI]] and that you have saved the guiDesigner project before attempting to upload it to your device
 +  - Check that each device entry in the guiDesigner Manage Devices section has a unique name. If you have multiple entries with the same name, they may cause issues.
  
 ===== Device ID Discrepancies ===== ===== Device ID Discrepancies =====
Line 17: Line 18:
  
 ===== Problems After Upgrading iOS Version ===== ===== Problems After Upgrading iOS Version =====
-Upgrading to some versions of iOS can cause problems to do with iViewer licensing. you may get an error such as ''​Registration Not Found +Upgrading to some versions of iOS can cause problems to do with iViewer licensing. you may get an error such as:\\ 
-The loaded project does not contain registration data for this device. Page flips and subpages are disabled.''​ If you get this error then you should follow this procedure:+''​Registration Not Found\\ 
 +The loaded project does not contain registration data for this device. Page flips and subpages are disabled.''​ 
 + 
 +If you get this error then you should follow this procedure:
   - Obtain your new device ID by [[software:​iviewer:​licensing:​retrieving-your-device-id|following these instructions]]   - Obtain your new device ID by [[software:​iviewer:​licensing:​retrieving-your-device-id|following these instructions]]
   - Transfer your license under your account to your new device ID. [[software:​gui-designer:​managing-licensed-devices|Click here for details on managing your devices.]]   - Transfer your license under your account to your new device ID. [[software:​gui-designer:​managing-licensed-devices|Click here for details on managing your devices.]]
software/iviewer/licensing/license-not-working.1383711385.txt.gz · Last modified: 2013/11/06 04:16 by aaron