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software:iviewer:licensing:license-not-working

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software:iviewer:licensing:license-not-working [2013/09/20 01:08]
jarrod [Why has the Device ID format changed?]
software:iviewer:licensing:license-not-working [2021/05/09 11:13] (current)
jarrod
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   - Check that the Device ID used to register the device matches the one shown in our guiDesigner upload service window when you attempt to load your GUI - [[software:​iviewer:​licensing:​retrieving-your-device-id|Retrieving your Device ID]].   - Check that the Device ID used to register the device matches the one shown in our guiDesigner upload service window when you attempt to load your GUI - [[software:​iviewer:​licensing:​retrieving-your-device-id|Retrieving your Device ID]].
-  - Check that you have added the registration code into your GUI and that you have saved the guiDesigner project before attempting to upload it to your device.+  - Check that you have [[software:​gui-designer:​managing-licensed-devices|added the registration code into your GUI]] and that you have saved the guiDesigner project before attempting to upload it to your device
 +  - Check that each device entry in the guiDesigner Manage Devices section has a unique name. If you have multiple entries with the same name, they may cause issues.
  
 ===== Device ID Discrepancies ===== ===== Device ID Discrepancies =====
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 Then we can look at manually processing the transfer the license for you. Then we can look at manually processing the transfer the license for you.
 +
 +===== Problems After Upgrading iOS Version =====
 +Upgrading to some versions of iOS can cause problems to do with iViewer licensing. you may get an error such as:\\
 +''​Registration Not Found\\
 +The loaded project does not contain registration data for this device. Page flips and subpages are disabled.''​
 +
 +If you get this error then you should follow this procedure:
 +  - Obtain your new device ID by [[software:​iviewer:​licensing:​retrieving-your-device-id|following these instructions]]
 +  - Transfer your license under your account to your new device ID. [[software:​gui-designer:​managing-licensed-devices|Click here for details on managing your devices.]]
 +  - Add the new licensing details to your project in guiDesigner and re-upload to your device
 +
 +Following these instructions should result in the license working correctly.
  
 ===== Why has the Device ID format changed? ===== ===== Why has the Device ID format changed? =====
software/iviewer/licensing/license-not-working.1379639283.txt.gz · Last modified: 2013/09/20 01:08 by jarrod